Caring Village Holdings, LLC (“Caring Village”, “us”, “we” or “our”) has developed this privacy statement for you, the visitor/user, to demonstrate our commitment to privacy on the Internet. This Privacy Statement describes the type of information we gather about you when you use and access caringvillage.com, how we use that information and how we disclose it to third parties. caringvillage.com is owned and operated by Caring Village, LLC as an online care platform for families and caregivers (the “Web Services”).
Your privacy is important to us. This Privacy Statement applies to the online collection of Personal Information via the Web Services. This Privacy Statement does not apply to information collected in any other way such as offline communications.
These Web Services also may contain links to websites maintained by others. This Privacy Statement does not reflect the privacy practices of those sites, and you should consult the privacy policies of those sites to learn about their practices. Our Web Services are not directed at children under the age of 13. Persons under the age of 18 should use this Site only with the permission of a parent or guardian. If we learn that a child under 13 has provided us with Personal Information, we will delete this information from our databases.
Collection of Personal Information from Site and Visitors
We collect information from you in several different ways. Specifically, we collect information directly from you (the user of this site or application), from our web server logs and through cookies or other tools that collect information about your utilization of the Web Services. We use this information primarily to provide you an experience with our Web Services that is personalized for you and that delivers the information, services, resources and products that are most relevant and useful to you. Much of the information we collect (beyond the information provided directly by you) is not personally identifiable about you. We do not share information provided by you that is personally identifiable with others unless we say so in this Privacy Statement, where we are otherwise required by law or contract to do so or where you give us permission.
- User-Supplied Information
Caring Village may require users to register before purchasing a subscription and using the full Web Services. During registration, we collect basic online contact information about you or the person whose care is being managed through the platform (“Recipient”), such as your name, email address, phone number, mailing address, payment card information to process payments, and/or certain additional categories of information resulting from use of the Web Services (“Personal Information”). This information is used by us to verify that you are an authorized user, complete transactions communicate with you and present you with products or services that we think may be of use or interest to you. When you create a profile, we will collect and store Personal Information that you elect to provide to use as part of the profile content, such as notes on your or the Recipient’s symptoms and other notes, medical treatment instructions, medical appointments, insurance information, your doctor’s address information, advance directives, and prescription refill information. We also may collect certain non-personal information provided by you in online forms, registration forms, surveys and questionnaires (such as age, gender, income, education, profession, etc.). You may also provide us information about the Recipient whose care is being managed through the Platform, such as that person’s Personal Information, conditions relative to the Web Services, special needs and preferences. You agree not to provide us information about any other person unless you have that person’s express permission.
If you contact us for customer support, we may ask you to provide information about your computer or mobile device or about the issues you are trying to resolve. This information is necessary to help us answer your questions. We may record your requests and our responses for quality control purposes.
For some of the Web Services, we may make chat rooms, forums, message boards, or news groups available to you. Please remember that any information disclosed in these areas is public. You should exercise caution when disclosing Personal Information in these areas, as this information is made available to other users. Do not disclose information in these public forums that might be considered confidential or proprietary or that you do not wish to be publicly available or that you are prohibited from disclosing.
- Web Utilization Data
The Web Services also may collect non-personally identifiable information in connection with your use of the Web Services (“Non-Public Information”). For example, as you browse our websites we may collect information about your visit. Via Web server logs, for example, we may monitor statistics such as: the number of people that visit our websites or use our mobile applications, which pages are visited on our websites, from which domain our visitors come (e.g., google.com), and which browsers people use to visit our websites (e.g. Safari, Microsoft Internet Explorer, etc.). We also may compile statistics that show the numbers and frequency of visitors to our websites and applications, including individual pages. These aggregated statistics may be used internally to improve the Web Services and for product development and marketing purposes generally. The information we collect in Web server logs helps us administer our sites, analyze usage, protect the website and its content from inappropriate use, and improve user experience. In addition, aggregated statistics (which contain no personally identifiable information) may also be provided to advertisers and other third parties.
Our servers automatically capture and save this utilization information electronically. Examples of the information we may collect include: your unique Internet protocol address; the name of your unique Internet service provider; the city, state, and country from which you access our sites; the kind of browser or computer you use; the number of links you click within the sites; the date and time of your visit; the web page from which you arrived to our sites; the pages you viewed on the sites; and certain searches/queries that you conducted via our sites.
- Device Information
We may collect Non-Personal Information about the computer, mobile device or other device you use to access the Web Services, such as IP address, geolocation information, unique device identifiers, browser type, browser language and other transactional information.
- Cookies and similar technologies
Internet cookies may save data about individual visitors, such as the visitor's name, password, user-name, shopping cart, screen preferences, the pages of a site viewed by the visitor, and the advertisements viewed or clicked by the visitor. When the visitor revisits our site, the site may recognize the visitor by the Internet cookie and customize the visitor's experience accordingly. These cookies do not enable third parties to access any of your customer information. You should understand that some features of many sites, including our Site, may not function properly if you do not accept cookies.
Caring Village may use the information collected through these technical methods for many purposes, including delivering content, tracking and enhancing our visitors' experience on our websites. We also may use technical methods to analyze the traffic patterns for the Web Services, such as the frequency with which our users visit various parts of our websites, and third party websites. In HTML emails that we send our visitors and users, we may use technical methods for a number of purposes, including: to determine whether our visitors and users have opened or forwarded those emails and/or clicked on links in those emails, to customize the display of banner advertisements and other messages after a visitor/user has closed the email, and to determine whether a visitor/user has made an inquiry or purchase in response to a particular email. These technical methods may enable us or our vendors to collect and use information in a form that is personally identifiable.
We also use various third party vendors to track and analyze non-personally identifiable usage and volume statistical information from our visitors and customers in connection with our Web Services. All data collected by these vendors on our behalf is owned and used by us. For more information about who these vendors are and how they collect and analyze data, including the ability (if any) to opt-out of this collection of non-personally identifiable data, please check out caringvillage.com/analyticsvendors for links to vendors we utilize in connection with our Web Services.
Use of Personal Data Collected
Personal data collected by Caring Village may be used to communicate with you, for feedback purposes, for marketing and promotional purposes, for a statistical analysis of users' behavior, for product development, for content improvement, to inform advertisers as to how many visitors have seen or clicked on their advertisements, or to customize the content and layout of the applicable site or mobile application. The information collected by the Web Services also may be used for responding to your inquiries and otherwise corresponding with you, for processing transactions you request, maintaining your account (if you have one), for other purposes permitted by your customer agreement (if any) for products and services, to maintain the security and integrity of the Web Services for the purpose of conducting market research or surveys on our behalf, and for the administration, review and/or the improvement of the content of the Web Services. Aggregate data on visitors' home servers may be used for internal purposes or provided to third parties, such as advertisers. Individually identifying information, such as names, postal and email addresses, phone numbers, and other Personal Information that visitors voluntarily provide to us may be added to our contact databases and used for future calls and mailings regarding site or application updates, new products and services, upcoming events, and status of orders placed online. We also may enhance or merge your information collected with data from third parties for purposes of marketing products or services to you. We also keep this information in a contact database for future reference, as needed. If you do not wish to receive offers related to additional products and services that may be of interest to you, you will have an opportunity to unsubscribe from future mailings or communications.
We sometimes collects non-identifiable information through the Web Services to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measures visitor activity on the Web Services, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "clickstream data." Caring Village or others on our behalf may use this data to analyze trends and statistics in order to help Caring Village provide better customer service.
Also, when Caring Village collects personal data from you in a transaction, Caring Village may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help Caring Village understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.
Caring Village may use demographic and preference information to allow advertising on one or more of the Web Services that can be targeted to the users for whom they are most pertinent. This means users see advertising that is most likely to interest them, and advertisers send their messages to people who are most likely to be receptive, improving both the viewer's experience and the effectiveness of the ads.
Disclosure of Personal Data to Third Parties
Caring Village does not sell, rent, or intentionally make publicly available any individually identifying information. Caring Village reserves the right to transfer Personal Information to a purchaser or successor entity in the event of a sale or other corporate transaction involving some or all of our business. We may disclose to third parties information in aggregate form, that is publicly available, and/or that is knowingly and voluntarily disclosed by visitors. If there are advertisements on the Web Services, the advertisers may be electronically notified when visitors view or click on their advertisements.
Caring Village may disclose information you provide to us to third parties in order to complete a transaction that you requested or as otherwise permitted by your customer agreement (if any). We may also disclose your Personal Information to individuals involved in the Recipient’s care that you authorize, such as family members or people or organizations, including people you have engaged to provide you services such as doctors or other care providers.
Caring Village contracts with other companies to provide certain services on our behalf, including credit-card and billing processing, shipping, e-mail distribution, list processing and analytics or promotions management. These service providers are restricted from using this data in any way other than to provide services to Caring Village, and they may not share, resell or use the data for their own direct marketing purposes.
Caring Village has implemented numerous security features to help protect your Personal Information from accidental loss and from unauthorized access, use, or disclosure. For instance, when a visitor places an order on a Caring Village site or application or accesses his or her account information, Caring Village may offer the visitor the ability to use a secure server. A secure server encrypts information a visitor inputs before it is sent to Caring Village, and is also used to securely store Personal Information. Please be advised, however, that while Caring Village has endeavored to create secure and reliable Web Services for visitors and users, the confidentiality of any communication or material transmitted to/from us via the Web Services or via e-mail cannot be guaranteed. Despite these measures, we cannot guarantee that unauthorized persons will always be unable to defeat our security measures. Accordingly, Caring Village and our affiliates are not responsible for the security or confidentiality of information transmitted or accessible via the Internet.
Caring Village stores the information about you in a data center with restricted access and appropriate monitoring, and Caring Village uses a variety of technical security measures to secure your data. In addition, Caring Village uses intrusion detection and virus protection software. Caring Village also maintains policies or practices designed to limit access to your Personal Information to employees who need access in order to carry out their job responsibilities.
Also, please note that Caring Village may store and process your Personal Information in systems located outside of your home country. However, regardless of where storage and processing may occur, Caring Village takes appropriate steps designed to ensure that your information is protected, consistent with the principles set forth under this statement.
Your access to many of the Web Services and content may be password protected. You should take precautions to protect your user names and passwords, and Caring Village recommends that you refrain from disclosing your usernames and passwords to anyone. Caring Village also recommends that you sign out of your account or service at the end of each session. You may also wish to close your browser window when you have finished your session, especially if you share a computer with someone else or if you are using a computer in a public place like a library or Internet cafe.
Changing or Deleting Personal Data
Caring Village strives to maintain the accuracy of the Personal Information collected through our website. Where we maintain specific Personal Information about you, we will provide you with access to personally identifiable information you provide through the Web Services for as long as we maintain that information in a readily accessible and retrievable format. We will also work with you to correct any information you submitted to us upon your request. You may cancel your registration or update your preferences at any time. Or, if you do not want to receive information about our products or services, please update your account preferences (where available), check the appropriate box when registering and/or utilize the "unsubscribe" mechanism within the communications that you receive from us.
The access and correction provisions of this Privacy Statement only apply to personally identifiable information collected from you through the Web Services.
Our Right to Change Privacy Statement
Effective Date: November 12, 2015
How to Contact Caring Village Holdings, LLC
Caring Village can be contacted:
By email to firstname.lastname@example.org ; or
Online at the following link: