LEGAL

Privacy Policy

Last updated: April 8, 2026

At Caring Village ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

1. Information We Collect

Personal Information

When you create an account, we may collect:

  • Name and email address
  • Phone number (optional)
  • Profile photo (optional)
  • Payment information (processed securely by our payment provider)

Health & Caregiving Information

To provide our caregiving coordination services, we may collect:

  • Medication lists and schedules
  • Appointment and calendar data
  • Wellness journal entries
  • Uploaded documents (medical records, legal documents, etc.)
  • Care plan details and task assignments

Usage Data

We automatically collect certain information about your device and how you interact with the Service, including device type, operating system, app version, and general usage patterns. This helps us improve the experience.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Facilitate care coordination among your village members
  • Send important service notifications and updates
  • Provide customer support
  • Analyze usage patterns to improve functionality
  • Process payments for premium subscriptions

3. How We Protect Your Information

We use industry-standard security measures including 256-bit encryption for data in transit and at rest. Access to personal and health information is restricted to authorized village members based on role-based permissions you control. We regularly audit our security practices and infrastructure.

4. Information Sharing

We never sell your personal or health information. We may share information only in the following limited circumstances:

  • Within your Village: Information you add is shared with members you've invited, based on their assigned roles and permissions.
  • Service providers: We work with trusted third-party providers (hosting, payment processing, analytics) who are contractually obligated to protect your data.
  • Legal requirements: We may disclose information if required by law, regulation, or legal process.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time by contacting us at support@caringvillage.com.

6. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Control who can see information within your village
  • Opt out of non-essential communications
  • Export your data
  • Request account deletion

7. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the app and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@caringvillage.com
Web: caringvillage.com/contact